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B1+ A LETTER OF COMPLAINT
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  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

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Choose the correct order of a letter of complaint: asking for a replacement/refund - .............
 
saying that you expect a reply
 
stating the aim of the letter
 
giving details + describing the problem(s)
 
asking for a replacement/refund
Choose the correct order of a letter of complaint: Introduction - ............
 
stating the aim of the letter
 
giving details + describing the problem(s)
 
asking for a replacement/refund
Choose the correct order of a letter of complaint: Introduction - stating the aim of the letter - ............
 
giving details + describing the problem(s)
 
asking for a replacement/refund
 
saying that you expect a reply
In this situation I am afraid I must ....... a refund.
ask for / request
There (be) no reply to my previous letter / enquiry.
has been
In fact, I (already / talk) to you about it but unfortunately nothing (change)
have already talked - has changed
I must express my disappointment / dissatisfaction ......
 
with
 
about
 
of
 
in
I am writing to ........... about
 
complain
 
complaint
 
complaining
 
complained
sincerely / Ivan Cherneko.
Yours sincerely, Ivan Cherneko.
Please / me / know / when / I / come / your office / talk / details.
Please let me know when I can come to your office to talk about the details.
hope / it / possible / find / instructor / Monday classes / and / replace / course book / soon as possible.
I hope it is possible to find an instructor for the Monday classes and replace the course book as soon as possible.
a result / it / not help / learn much.
As a result, it does not help me learn much.
Secondly / there / not enough / vocabulary / course book.
Secondly, there is not enough vocabulary in the course book.
First / it / not provided / a regular basis / as / instructors / not come / Mondays.
First, it is not provided on a regular basis as the instructors do not come on Mondays.
fact / I / already talk / you / problems / this course / but / unfortunately / nothing / change
In fact, I have already talked to you about the problems with this course but unfortunately nothing has changed.
I / write / complain / English / course / beginner / your school
I am writing to complain about the English course for beginners at your school.
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