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Review Unit 11/12 Ciclo
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Delimiter between question and answer:

Tips:

  • No column headers.
  • Each line maps to a question.
  • If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
  • The first answer in the multiple choice question must be the correct answer.

 Import questions





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We are...reply to e-mails from customers within 24 hours.
supposed to
The customer is getting impatient.
 
Tell her we’ll deliver the item tomorrow.
 
Both a) and b)
 
It’s good she was pleased with our service.
This laptop is making a noise.
 
Both a and b.
 
You should take it back to the shop.
 
Would you like me to have a look at it?
Card
 
reader
 
note
 
period
If you overcharge a customer, they will want ...
 
compensation
 
expectations
 
inconvenience
You should behave calmly and not ... with the customer
 
argue
 
apologise
 
treat
sick
 
note
 
system
 
part
You should never clock in for one of your ...
 
co-workers
 
viruses
 
keys
New staff are ... to 20 days of paid holiday per year.
 
entitled
 
unfamiliar
 
impatient
I was ... after a long day at work, so I went to bed.
 
exhausted
 
unattended
 
unsatisfactory
The ... stops people from outside from accessing information on the computer.
 
firewall
 
consequences
 
premises
I just noticed that the dress I bought yesterday ... in it!
 
has got a hole
 
isn't fresh
 
makes a noise
John has asked to take some time off next week.
 
Yes, I know. He has to deal with some family matters.
 
Tell him we’ll credit his account.
 
Both a and b.
You have to see a doctor after five consecutive days off sick
 
Both a and b.
 
OK, I’ll make an appointment today then.
 
I should be back at work before then.
Starting a business is hard work now, but ... I'm sure we'll make a big profit.
 
in the long run
 
at our expense
 
is missing a part
Submit
 
A request
 
Replacement
 
Maternity
Taste
 
Bad
 
Respectfully
 
Rude
You should make sure you lock all your ... in a safe place
 
valuables
 
keys
 
viruses
The surveillance system is used to ... every room in the building.
 
monitor
 
overcharge
 
repair
Our company uses special software to prevent ...
 
hacking
 
lighting
 
locking
Vocabulary. The new ... checks inside people's bags as they come into the building.
security guard
Vocabulary. The new ... is very loud when it rings!
alarm system
We asked Kate to help, but she ... to do anything
 
refused
 
assured
 
solved
We spoke to the manager about the ... hotel staff
 
rude
 
annual
 
consecutive
 
reminding
The customer found the service in the shop
 
unsatisfactory
 
exhausted
 
dissatisfied
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