Business Result Int. Unit 13 vocabulary | Baamboozle - Baamboozle

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Each line maps to a question.
If the delimiter is used in a question, the question should be surrounded by double quotes: "My, question","My, answer"
The first answer in the multiple choice question must be the correct answer.

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when you do something the wrong way: m...

mistake

when you understand something in a different way from what is meant: m....

misunderstanding

when a company asks customers to bring a product back : r...

recall

a when a company gives customers their money back : r...

refund

when someone says there is a problem with something: c...

complaint

a when a problem is dealt with and fixed: r...

resolve

physical harm to somebody: i...

injury

a harm to something or somebody: d...

damage

a problem which stops something working as well as it should: d...

defect

a problem which stops something working: f...

fault

when a computer system stops working: g... d.... (phrasal verb)

go down

when something stops working: f...

failure