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You should determine which internal number to use based on
The one that matches the send currency and the receive currency. If both do not work then use US Default i.e. 507015
When changing PIN for the agent, you should provide it to them right away. You should not call them back on their designated line and then provide the new PIN. 
False
Automated Internal or Manual Internal: Sender is requesting a fee refund on a received transaction as the receiver was not able to receive money in 10 mins due to technical issue on the transaction.
Automated Internal i.e. Option 'O'
Transaction is sent to India - Bank Account Deposit (Transaction is in SEN Status). Can I reroute to change it to 10-min service?
Reroute is not possible. It is only possible for Directed Sends Service in AFR/REC Status.
Transaction sent from France to Wales, and the sender is now at a location asking for a refund. You should initiate refund using which internal number?
813867
The sender is calling and requesting to change the receive currency for a transaction sent from USA to Ukraine. What will you do?
Reroute is not possible as per article # 000003863
What is the Agent number that I will use for processing a State Amend? (It is a Non-MGO transaction)
464164
When you are refreshing a reference number on a transaction sent from Canada to Ukraine, you would do it with Option 'O' or Option 'G'?
Option 'O'
Agent is asking for an authorization code, but MT TIer 1 CCR generated a reference number after processing a refund. The chat gets transferred to you. How would you assist?
I will refund the new reference number to the agent using an option G.
A transaction was sent from Saudi Arabia to Egypt. The sender is now in USA at agent 157448 looking for a refund. How will you assist the caller?
Follow Article Out of Country Refund - Article # 000003845
What is the internal number that you will use to break up a receive transaction when the transaction is sent from Australia to Nicaragua?
507015
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