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What type of fraud is it when fraudster compromises an agent by hacking into their computer and/or network. After that, they start sending transactions using the agent's POE.
Cyber (Article - 000003619 - UR section)
What can be the status of the transaction if it is on OVL hold?
HLD, SEN, RF6 etc. (Article - 000004183)
What reason will you give to the caller when the transaction is on Blank hold?
Explain there is a technical issue with the transaction and you are trying to resolve it. (Article - 000004862)
What action should be taken when you have identified agent fraud and you have the sending agent on the line?
Escalate the case to TDD queue and call to Compliance_Ops (Article - 000003619)
Typically, what type of transfer are involved in Agent Fraud ?
Transactions are usually either Person-to-Person transfers or card loads (Article - 000003619 under UR section)
