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A SMALL DELAY =
A SLIGHT DELAY
POLITE =
CORTEOUS
IMPOLITE =
RUDE
STAFF DIDN'T WASTE TIME =
EFFICIENT
I didn’t get the vegetarian meal I requested. =SUBJECT + SHOULD + HAVE + PPV
...
They didn’t give me a wake-up call. = SHOULD + HAVE + PPV
...
They didn’t tell us about the delay. = SHOULD + HAVE + PPV
...
The car was dirty. =SUBJECT + SHOULDN’T + HAVE + PPV
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The airline lost my luggage = SHOULDN’T + HAVE + PPV
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The agency charged us for gasoline. = SHOULDN’T + HAVE + PPV
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