Share BE Course Intermediate. Spaced Repetition 7
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Explain the word 'troubleshoot'
find and fix problems for a company
Explain the phrase 'at breakneck speed'
extremely fast
Who is an 'internal customer'?
client inside the organization
How do you say in other words ' bring communication/conversation to an end'?
close a conversation
What is the position of the person who deals with the most important group of clients?
key account manager
What is the formula of the Passive Voice?
to be (in different tenses) + Ved / 3rd form
When do we need to use Passive Voice?
1) To change the focus of a sentence from WHO does sth to WHAT happens to sth; 2) When doer is unimportant, unknown or we want to avoid saying it.
Change from Active to Passive Voice: 'The cleaner has cleaned the office'
The office has been cleaned (by a cleaner).
Change from Active to Passive Voice: 'They are building a new stadium near the station.'
A new stadium is being built near the station.
Make a sentence in Past Perfect Passive
(student's own answer)
Make a question in Future Simple Passive
(student's own answer)
Fill in the missing word: 'Put sb ______ = connect your call to another phone'
put sb THROUGH
Fill in the missing word: 'Speak ___ = talk louder'
speak UP
Fill in the missing word: 'wrap ___ the conversation = finish the conversation'
wrap UP
Name 2 phrases to say who you want to hear by phone
1) I'd like to speak to ...., please; 2) Could I have the ... Department, please?
Name 2 phrases to ask to repeat something during a phone conversation:
1) Excuse me, I didn't catch your name/number; 2) Could you spell/repeat your... (name), please?
