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What does “controlling” mean in business?
Checking how things are going and taking action if needed.
What are the three main parts of controlling?
Measuring, Comparing and Taking Action
Why is controlling important for a business?
It helps plans succeed improves performance and protects assets
What does “variation” mean in the control process?
The difference between actual results and the standard goal.
What is a “ scorecard”?
What is “benchmarking”?
Comparing your results with top competitors or best practices.
What is “feedforward control”?
Control that happens before work begins to prevent problems.
What is “feedback control”?
Checking results after the work is done to learn and improve.
What does “management by walking around (MBWA)” mean?
When managers walk around to observe and talk to employees directly.
What happens in Step 2 of the control process?
Compare results to the standard or goal.
What are two types of corrective action in Step 3?
Immediate corrective action and basic corrective action.
What should a manager do if performance consistently exceeds the goal?
Raise the standard or goal.
What are some ways managers can measure performance?
Observations, Reports, Etc.
The café’s orders are always late. Which type of control helps fix this during work?
Concurrent control.
A teacher looks at average test marks from last week. What type of control is this?
Feedback control.
A football coach changes tactics during the match. What type of control is this?
Concurrent control.
