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Which tool can a BM Care representative use to verify if a customer’s Non-Bell Device is compatible with Bell’s cellular network?
RMS
You spoke with Fiel who wanted to cancel his services due to non-usage. You were able to convince her to downgrade her package instead of cancelling. Which KPI will be negatively impacted by this change?
NRPC
What is the OS Document for STS?
LP380
What is the maximum number of receivers a satellite TV customer can own?
6
This equipment is the primary receiver when ordering Bell Satellite TV
9500 WHPVR
Elmarie's receiver is not working. After a series of troubleshooting steps, BPI advised you to issue a receiver replacement. She purchased a rental receiver 5 years ago. Does Elmarie need to pay anything for the replacement?
No. The receiver will always be in warranty as long as it is within the rental period.
What do we call the in market platform for our Bell TV Programming?
Echelon
What is the OS Document for PPV and VOD?
LP397
True or False: Customer can own a movie.
TRUE. by purchasing it at a certain cost via Own with Bell.
What is the Minimum Speed for Five TV App Subscription
Fibe 25
What is the OS Document for Validation?
LP371
What tool do we use to add a promocode?
Ordermax
You were able to pitch a mobility sale to Mrs. Rivera. She was interested with your offer but wants to consult her husband first before accepting and will be giving us a callback tomorrow. What should you advise her?
The device price, plan, and features are not guaranteed.
