Where do you go to search for orders in Salesforce?
The Search Orders & Returns box
What are the options to search for an order?
Order Number, Customer last name, Customer email, Phone Number
What is the Standard shipping timeframe for a Retail Order?
3-5 business days
What is the express shipping time frame for Coach Outlet?
2-5 business days
What would be the order prefix for a Coach retail order placed online in the U.S.?
CUP
What are the three modifiable order statuses?
Created, Backordered, and Scheduled
After pulling up an order in Salesforce, where can you see the items the customer ordered?
Order Line Items tab
Order Line Item notes will show what?
Gift/merchandise card number once created (if applicable)
Reason for cancellation
Return tracking number (if available)
All of the above
Where can you see the status of the shipment?
Shipments tab
What are our business days?
Monday to Friday
If you opened an order and provided customer information on the order, but did not make any actions, you do not need to add notes.
False
True
What is VIP B2B?
The VIP B2B program allows porter customers to purchase Coach merchandise.
Can an order for sunglasses, fragrance, watches, or jewelry be expedited?
No.
When do customers receive their tracking information?
Once the order ships
Who should you direct VIP B2B customers to when asking about their order information?
Their account executive.
