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I'm sorry, but I can't offer you an issue / a solution right now.
a solution
I have a complaint / query about the price. Is it $25.99 or $29.99?
query
We can offer you a 15% refund / discount if you pay today.
discount
Bring the computer back, and we'll give you a replacement / compensation to take home today.
replacement
Can you explain the feedback / issue with your order in more detail?
issue
I'm afraid we don't give refunds, but we can give you a compensation / credit voucher to use in the shop at a later date.
credit voucher
