Team 1
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Team 2
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Teams
Name
Score
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trap
No points!
Oops!
×
magnet
Take 10 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 20 points!
Oops!
×
monster
Reset all scores!
Oops!
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 20 points!
Oops!
10
×
What time does the ACIS server close on Sunday's?
Patients Local Time - 6pm
Oops!
Check
Okay!
Check
15
×
What is considered a Specialty-Acuity PAP Setup?
Patient under the age of 14, and/or Trach Diagnosis
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Check
Okay!
Check
15
×
What is the first thing we want to make note of during a scheduling call or case?
Delivery Preferences, PSA, and/or Specialized - Acuity PAP
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Check
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10
×
What demographics should be verified on every call?
Address, Phone #, Email, Insurance, and Doctor
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Check
Okay!
Check
10
×
What is the SMS template used for Scheduling Follow-ups?
Sleep: New Order Notification (Pilot Team Only)
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Okay!
Check
5
×
What is the identifier for a PSA account in ACIS?
**i
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Check
5
×
During what Scheduling Attempt will we add the follow-up code S3A?
3rd Attempt PAP Scheduling
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Check
×
thief
Give points!
5
10
15
20
25
×
gift
Win 25 points!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 20 points!
Oops!
10
×
If a patient calls in with one question, are you required to attempt the full scheduling call?
Yes
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Okay!
Check
10
×
What is the SMS template used for Unreachable, unable to ship without contact?
Cancellation
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5
×
What is the PAP compliance requirement per most insurance companies?
Usage that averages at least 4 hours per night, at least 70% (21/30 days) of a 30-day consecutive period
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10
×
What are the methods of Resupply Ordering?
Supplies on Schedule (SOS), Resupply Phones, IVR, Apria.com, Apria SmartPhone App
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Check
Okay!
Check
10
×
What requires an order to be cancelled and rekeyed?
Delivery Type Change (L= Centralized and A= Apria Truck)
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Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
magnet
Take 10 points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
lifesaver
Give 10 points!
Oops!
×
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