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15
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The café’s orders are always late. Which type of control helps fix this during work?
Concurrent control.
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15
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What does “variation” mean in the control process?
The difference between actual results and the standard goal.
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monster
Reset all scores!
Oops!
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seesaw
Swap points!
Okay!
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rocket
Go to first place!
Okay!
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thief
Give points!
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25
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seesaw
Swap points!
Oops!
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gold
Win 50 points!
Okay!
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shark
Other team loses 20 points!
Okay!
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thief
Give points!
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25
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banana
Go to last place!
Oops!
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rocket
Go to first place!
Okay!
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shark
Other team loses 25 points!
Okay!
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banana
Go to last place!
Oops!
15
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What are two types of corrective action in Step 3?
Immediate corrective action and basic corrective action.
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15
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A teacher looks at average test marks from last week. What type of control is this?
Feedback control.
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15
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What is a “ scorecard”?
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15
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What is “feedforward control”?
Control that happens before work begins to prevent problems.
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seesaw
Swap points!
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magnet
Take 10 points!
Okay!
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fairy
Take points!
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25
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banana
Go to last place!
Oops!
15
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What is “benchmarking”?
Comparing your results with top competitors or best practices.
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15
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What does “controlling” mean in business?
Checking how things are going and taking action if needed.
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15
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What should a manager do if performance consistently exceeds the goal?
Raise the standard or goal.
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15
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Why is controlling important for a business?
It helps plans succeed improves performance and protects assets
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15
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What is “feedback control”?
Checking results after the work is done to learn and improve.
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15
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Exam results fall below target and the manager changes teaching methods. What step of the control process is this?
Step 3 – Taking Managerial Action.
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