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5
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Public relations is best defined as:
A strategic communication process building relationships with the public
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5
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One of the most effective ways to show passion and sincerity when addressing a team is through:
Open meetings
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5
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The main focus of a Laboratory Information System is to:
Increase efficiency of lab operations through automation
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Which of the following is an example of non-verbal communication?
Facial expressions
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Which is NOT recommended for effective communication?
Mumbling when speaking
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lifesaver
Give 25 points!
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fairy
Take points!
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25
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fairy
Take points!
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25
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lifesaver
Give 15 points!
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Which of the following is part of intralaboratory communication?
Safety manual
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5
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For discontinued laboratory procedures, records must be kept for:
2 years
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One major risk of verbal laboratory reports is:
They can be a major source of errors and liability
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Why are laboratory bulletins important?
They communicate new lab services or policies to staff
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baam
Lose 10 points!
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seesaw
Swap points!
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fairy
Take points!
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25
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thief
Give points!
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25
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A posted protocol in the work area is beneficial because it:
Provides safety and procedural guidance to staff
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eraser
Reset score!
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seesaw
Swap points!
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gift
Win 10 points!
Okay!
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thief
Give points!
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25
5
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The main purpose of a procedure manual is to:
Ensure consistency and quality assurance in lab operations
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An example of extralaboratory communication is:
Laboratory user’s manual
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A Standard Operating Procedure (SOP) is best described as:
A formal written protocol describing hazards and mitigation tools
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