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Where on the referral do you place delivery instructions?
No Where
Why do we cut and paste zipcode?
County will populate
Where do you disposition redelivery in ERP?
you are not able to as referral is closed
If FedEx shows delivered but member does not have meals what is the next step to assist member?
check for third party tracking
Member calls in and says their meals are already scheduled. You see a pending referral, choose bad number in Five9 and ERP.
False, There may be multiple unserved referrals.
Closing script is: Thank you from us here at GA Foods and we wish you the best.
True
Member said "Stop calling me" we offer to place member on the do not call list.
False
If Atena member is receiving 42 meals how many deliveries would this be?
3 deliveries
When the address says One Moment Please do you submit the referral? Why or Why not
No because it will not ship
What are the times on Monday for Fedex deliveries?
none
when client agrees to meal and you dont do this you will send a blank order
choose meal type from drop down
If this doesnt match the referral is considered invalid
what is disposition in both erp and Five9
Metrics are measured on number of Agrees you get
False
Note field must contain what you are sending, when it is coming, who is bringing it, and this
who agreed to it
