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A process in which an employee files a complaint with the organization and a person or committee within the organization makes a decision regarding the complaint.
GRIEVANCE SYSTEM
A method of resolving conflict in which a neutral third party is asked to help the two parties reach an agreement.
MEDIATION
A method of resolving conflicts in which a neutral third party is asked to choose which side is correct.
ARBITRATION
Any group of people for whom protective legislation has been passed.
PROTECTED CLASS
An employment practice that results in members of a protected class being negatively affected at a higher rate than members of the majority class.
ADVERSE IMPACT
a type of sexual harassment in which the granting of sexual favors is tied to an employment decision.
QUID PRO QUO
A type of harassment characterized by a pattern of unwanted conduct related to gender that interferes with an individual’s work performance.
HOSTILE ENVIRONMENT
