Share Communications Final Review 2
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What is the skills of a medical administration?
requires medical knowledge, business and organizational skills, and the ability to meet accepted performance standards of health care workers.
What is the difference between an established patient and a new patient?
an established patient is one who has received medical help within the past 3yrs and a new patient is one who never been to the office in the past 3 yrs.
What is an appointment block?
It is a matrix, block out segments when the physician is out or to reserve a space for a specific patient types.
What is professional attitude?
To take initiative, to respect confidentiality and to carefully follow the physician's advice
Define communication
it is the transfer of information from one person to another in the form of spoken words
What are the different fire extinguishers and what are they used for?
Class A for combustibles/ water, foam, dry powder. Class B chemicals/Grease,/foam, co2,dry powder. Class C electrical/co2, dry chemical, 2 more
What are the levels of Maslow's Hierarchy Law?
There are 5, Physiological, safety needs, love & belonging, esteem and self actualization.
What patients should not be allowed to wait in the waiting area?
contagious disease, rash, continuous coughing, high fever, syncope, visible illness. profuse bleeding.
What is the red flag rule?
Financial institutes and those who act as "creditors" need to have a written prevention and detection program for identity theft.
What are the contents of PHI?
A patients demographic (eg.) name, D.O.B, sex, social security #,marital status, address, diagnosis, medical record a/c#, email
What is reflective listening?
To dwell on, mull over and or even study or weigh what has been said.
what are interpersonal skills or soft skills?
positive behavior traits and exemplary personality characteristics ,respect , integrity, the most important trait is liking pplempathy, the most important is
What is holistic health?
The physical, mental and social well-being of the "whole person" is as important as the treatment of a separate medical problem.
How to correct a mistake on a paper record?
Draw a single line through it, if there is not enough space add an addendum.
What is HPI?
History of Present Illness, the chronological description of the present illness.
What is Past History?
Childhood disease, previous illness, physical defects, operations.
