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You call a bakery. What do you say first?
Hello. This is (name) from HR.
You answer the phone at your desk. What do you say?
Hello. HR department. This is (name) speaking.
You cannot hear the person on the phone. What do you say?
Sorry. I can't hear you well. Can you say that again?
The line is bad. The person cannot hear YOU. What do you say?
Sorry. Let me call you back.
You need to leave a message. What do you say first?
Can I leave a message?
Someone wants to speak to your boss. Your boss is not there. What do you say?
She is not at her desk. Can I take a message?
You call the wrong number. What do you say?
Sorry. I have the wrong number.
Someone calls you by mistake. What do you say?
Sorry. You have the wrong number.
You answer the phone but the line cuts out. What do you do?
I will call back.
