You have to leave the house in 30 minutes, what 3 things would you do to prepare?
Get dressed → gather what you need → bathroom/shoes/jacket
Your phone is at 10% but you need to leave the house soon, what do you do?
Charge it, bring a charger/power bank, use low power mode
You walk up to a busy food counter and it’s your turn to order. You feel a little nervous. What’s a simple, polite way to start?
“Hi, can I please get…”
You need to call a doctor’s office to make an appointment for the first time. What could you say when someone answers?
“Hi, I’d like to make an appointment.”
You ordered a burger but got a chicken sandwich. You don’t want to be rude, but you want the right food. What can you say?
“Hi, I think this might be the wrong order... I ordered XYZ"
You’re taking the bus or train by yourself. Before you leave home, what are two important things you should check?
Check route/time, bring payment/phone
You realize you got on the wrong train and it’s going the opposite direction. What should you do next?
Get off at next stop, check map, ask staff
You’re looking at a transit map and feel confused. You don’t know which line to take. Who could you ask for help?
Ask station worker, driver, info desk
Your bus/train stop is coming up soon, but you’re sitting and wearing headphones. What should you start doing to make sure you don’t miss it?
Gather belongings, stand up, move toward exit
The bus is late and you’re worried you’ll be late meeting someone. What are one or two ways you could problem solve?
Check transit app, notify person, consider backup ride
You were really excited to eat at a certain restaurant, but when you get there it’s closed. What’s your Plan B?
Pick another place, use your phone to look online.
Your phone dies while you’re out and you need to contact someone. What are some possible solutions?
Borrow phone from someone, find a charger, go home, ask staff
You realize you forgot to reply to an important text from earlier today. What should you do now?
Apologize (maybe offer a reason) and respond now
You’re calling a restaurant to order food. What information should you have ready before you call?
Order, address, payment, pickup/delivery
The person on the phone is speaking quickly and you didn’t understand what they said. What could you say?
“Sorry, could you repeat that?”
You reach voicemail instead of a person. What information should you include in your message?
Your name, reason for calling, and ask them to call you back at their convenience
