If the customer does not have a computer or access to Walmart.com, How can he get an appointment?
He can contact the pharmacy by calling us back and select option 2 in the main menu / Walmart 1-800-925-6278
If the customer had an appointment but it was cancelled due to weather what can he do?
Wait for the pharmacy to contact him and check constantly his email
If the customer is an immigrant and he is on the elegible group, can he get vaccinated in Walmar/Sam's Club?
No, the documentation is required, he needs to contact a state health center to check more options
If the customer asks to get a vaccine without an appointment in his local pharmacy, is it possible?
No, it is required an appointment
If the customer asks about your location, what do you answer?
We are not allow to give our real location, you may say "Our headquarters are located in Denver/Colorado or I am located in San Francisco/California"
If a customer is resident in a state, can he get an apointment in another state?
Depends on the state, they can check in the state government page or in the cdc.gov / fda.gov
Can you give you personal opinion or give a medical advice? (Side effects or about sickness to get a vaccine)
No, we can tell them to contact their doctor or to check in the fda.com
How can the customer contact the pharmacy?
They can give us a call back at the same number they used to reach us and press option 2 at the main menu or give the number / Walmart 1-800-925-6278
How can I cancel my appointment?
You can contact your local pharmacy to let them know you won't be able to go to your appointment
Can you give your personal information?
No, you must say "sorry, I'm not allowed to give my personal information" (last name, phone number, adress, city,)
Is it possible to schedule more that one appointment at the same time?
You can schedule more than one but not at the same time. You can wait or create more than one account
Can I get my second dose in Walmart if I got my first shot somewhere else? or viceversa
Yes, you can get the second in a different place, you just need to contact the pharmacy to let them know about the change
Can I schedule an appointment for the second dose online?
Walmart doesn't have an option online // Sam's Club has an option to do it online if the first dose was somewhere else
How can I reschedule my appointment?
You can contact your local pharmacy to cancel your appointment and schedule a new appointment online
What kind of confirmation can I receive when I already schedule my appointment?
You may receive a confirmation email (remember to check spam folder or junk mail) or a text message.
Can I choose the brand of vaccine that I will receive?
No, it will vary by location and by the availability of the pharmacy
