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What is a lead account?
It's a personal account designated to have the monthly plan fees debited.
What resources could you use to help our customers?
Website, brochure
What are grandfathered accounts and plans?
Accounts/plans that some account holders may have, but they are not on sale anymore.
What is the transaction limit for the premium plan?
unlimited
What is the transaction limit for the plus plan?
25
What is the transaction limit for the practical plan?
12
What is the transaction limit for the performance plan?
unlimited
What is the fee for debit transaction excess of monthly transaction limit?
$1.25
How much does it cost to send a GMT if I have the plus plan?
$5 each
What are the types of Overdraft protection available?
1. Standard | 2. Occasional
How much does the Occasional OD cost?
$5/use
How much does it cost to do withdrawals outside Canada if having a performance plan?
$5 each
How much does it cost to do withdrawals outside Canada if you have a premium plan?
Unlimited/no extra cost
How much does it cost to do a stop payment?
$12.50/$20
How many accounts can a customer have included with the Practical Plan?
2
What`s the age requirement for customers to begin to receive the Seniors discount?
60 or older
