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Interpersonal skills include
warmth and friendliness
Body language is an example of __________.
nonverbal communication
It is the responsibility of the __________ to set the stage for positive communication with a patient.
medical assistant
The most effective way to assess whether you are communicating negatively is to __________.
ask for feedback
Body language includes facial expressions, eye contact, posture, attention to personal space, and __________.
touch
A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating __________.
an open posture
One way to improve your listening skills is to __________.
think before you respond
An example of active listening is __________.
interviewing a patient
A professional who is firm and stands up for himself or herself while still showing respect for others is __________.
assertive
The “white-coat syndrome” usually leads to which patient reaction?
anxious
Signs of anxiety include __________.
increased blood pressure and sweaty palms
The body's ability to resist pathogens and disease is called __________.
immunity
What type of infection is caused by a microorganism that is normally beneficial or harmless to humans?
endogenous infection
The infection cycle begins when a pathogen is established in the __________.
reservoir host
How is a congenital infection contracted?
present at the time of birth
Respiratory diseases such as tuberculosis are often transmitted by __________.
airborne transmission
