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1. "Which word means 'to arrange a meeting with a professional' (VERB)?"
Schedule
Postpone
Cancel
Confirm
2. "Which word describes 'a guarantee that a product will be fixed if it breaks within a certain time' (NOUN)?"
Refund
Receipt
Confirmation
Warranty
3. "Which word means 'to officially say that an appointment will not take place' (VERB)?"
Cancel
Arrange
Confirm
Reschedule
4. "Which of these words is a synonym for 'symptom'?"
Recovery
Treatment
Condition
Sign
5. "Which of the following is NOT an example of a vehicle part?"
Engine
License
Brake
Transmission
6. "Which of these words means 'to receive money back after returning a product'?"
Warranty
Refund
Complaint
Exchange
7. "Which of the following sentences is grammatically correct?"
'He could drove when he was 16.'
'He can drove when he was 16.'
'He could to drive when he was 16.'
'He could drive when he was 16.'
8. "What is the past ability form of this sentence? 'She ____ swim very well when she was younger.'"
can
will
could
should
10. "Choose the correct sentence:"
'You could scheduling an appointment yesterday.'
'You could scheduled an appointment yesterday.'
'You could schedule an appointment yesterday.'
'You could have scheduled an appointment yesterday.'
11. "Which of these sentences uses 'could' correctly?"
'I could drive a car before I have my license.'
'I couldn’t drive a car before I got my license.'
'I could drive a car before I got my license.'
'I couldn’t drive a car before I have my license.'
12. "Which of these words is related to medical treatment?"
Warranty
Prescription
Transmission
Refund
13. "Choose the word that best fits: 'A formal request expressing dissatisfaction about a service.'"
Complaint
Exchange
Refund
Receipt
15. "Which of these situations would require a reschedule?"
'Arriving on time for an appointment'
'Making a complaint'
'Confirming an appointment'
'Missing an appointment'
16. "Which of these words means 'to fix something that is broken'?"
Repair
Refund
Diagnose
Confirm
17. "Which of the following sentences is incorrect?"
'She couldn’t finish the project yesterday.'
'Could you help me with my homework?'
'I could to play the guitar when I was a child.'
'He could swim when he was five.'
20. "Which of the following words means 'to stop something from happening'?"
Schedule
Arrange
Cancel
Confirm
