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1. "Which word means 'to arrange a meeting with a professional' (VERB)?"
Postpone
Schedule
Cancel
Confirm
2. "Which word describes 'a guarantee that a product will be fixed if it breaks within a certain time' (NOUN)?"
Receipt
Warranty
Confirmation
Refund
3. "Which word means 'to officially say that an appointment will not take place' (VERB)?"
Cancel
Reschedule
Arrange
Confirm
4. "Which of these words is a synonym for 'symptom'?"
Recovery
Sign
Condition
Treatment
5. "Which of the following is NOT an example of a vehicle part?"
Transmission
Engine
Brake
License
6. "Which of these words means 'to receive money back after returning a product'?"
Warranty
Complaint
Exchange
Refund
7. "Which of the following sentences is grammatically correct?"
'He could drive when he was 16.'
'He could to drive when he was 16.'
'He could drove when he was 16.'
'He can drove when he was 16.'
8. "What is the past ability form of this sentence? 'She ____ swim very well when she was younger.'"
can
could
should
will
10. "Choose the correct sentence:"
'You could have scheduled an appointment yesterday.'
'You could scheduled an appointment yesterday.'
'You could schedule an appointment yesterday.'
'You could scheduling an appointment yesterday.'
11. "Which of these sentences uses 'could' correctly?"
'I could drive a car before I got my license.'
'I could drive a car before I have my license.'
'I couldn’t drive a car before I got my license.'
'I couldn’t drive a car before I have my license.'
12. "Which of these words is related to medical treatment?"
Prescription
Warranty
Refund
Transmission
13. "Choose the word that best fits: 'A formal request expressing dissatisfaction about a service.'"
Receipt
Refund
Complaint
Exchange
15. "Which of these situations would require a reschedule?"
'Missing an appointment'
'Confirming an appointment'
'Arriving on time for an appointment'
'Making a complaint'
16. "Which of these words means 'to fix something that is broken'?"
Diagnose
Repair
Refund
Confirm
17. "Which of the following sentences is incorrect?"
'Could you help me with my homework?'
'He could swim when he was five.'
'She couldn’t finish the project yesterday.'
'I could to play the guitar when I was a child.'
20. "Which of the following words means 'to stop something from happening'?"
Arrange
Schedule
Confirm
Cancel
