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MOT Experience

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    Customer Experience
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  • How many steps are there in great dine in experience?
    10
  •  15
  • How many steps are there in Take Away Service?
    4
  •  15
  • Welcome customers within --- (non-peak hours) & ----- seconds (peak hours) by showing “No.5 Smile with a Grin” and giving eye contact.
    15 & 30 seconds
  •  15
  • Take orders within ---- minutes.
    2 minutes
  •  15
  • Serve cold drinks within ----- minutes and hot /special drinks within --- minutes
    5 & 8 minutes
  •  15
  • Serve cold appetizers within --- minutes and hot appetizers /soups within --- minutes.
    7 & 9 minutes
  •  15
  • Serve main dish within ---- minutes (without appetizers) and within --- minutes (with appetizers).
    17.5 & 20 minutes
  •  15
  • Complete the transaction within ---- when the customers ask for the bill.
    3 minutes
  •  15
  • Explain about J512 Test Paper Usage Guide and describe steps to test the strength.
    1. Take a piece of test paper with 1.5 inch length2. Dip the test paper into the solution 3.Colour falls between 200-400ppm)and for 10 seconds (No stirring)
  •  15
  • The weight limits for lifting objects are: approximately _____ kg for male, approximately _____ kg for female.
    16 & 11 kg
  •  15
  • 20. When there is broken glass, the work at the area must be ceased and all the food and packaging materials in the nearby area must be discarded (nearby area refers to areas at no less than _____ meter/s)
    1 meter
  •  15