💬 Client: "I don’t understand the technical specifications of the system. Could you explain them to me?"
"Let me walk you through the process."
💬 Client: "There’s an issue with the voltage readings. Can you find out what’s wrong?"
"I'll look into it and get back to you."
💬 Colleague: "Can we set a meeting for Thursday?"
"Let’s pencil it in, but I’ll confirm later."
💬 Client: "I can’t make it to the meeting tomorrow. Can we move it?"
"Sure, we can push it back to Friday."
💬 Client: "Is the system working now?"
"Yes, it’s up and running."
💬 Client: "The project is behind schedule. What’s happening?"
We’ve fallen behind due to supply issues, but we’re working to catch up."
💬 Manager: "Can you explain the main problem?"
"It boils down to a supplier delay."
💬 Manager: "Is there anything else to discuss?"
No, I think we can wrap up."
How would you tell a client that you will investigate an issue and update them?
✏️ "I'll look into it and get back to you."
What phrase would you use to tell a colleague that a project is running as expected?
✏️ "The system is up and running."
How can you politely tell a client that a meeting is only tentative?
✏️ "Let’s pencil it in for now."
How would you express that a project is delayed?
✏️ "We’ve fallen behind schedule."
What phrase could you use to let a client know you will explain something in a detailed way?
✏️ "Let me walk you through it."
What phrase can you use to talk about resolving an issue before finalizing a deal?
✏️ "We need to iron out the details."
What could you say to make sure your team follows up with a client later?
✏️ "Let’s touch base next week."
The main problem ___ a miscommunication between teams.
falls behind
boils down to
looks into
