Situation: You are at a restaurant. The food is too salty, and the waiter brought the wrong drink. Politely complain and ask for a solution.
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Situation: You are at the airport, and your flight has been delayed. Go to the information desk and ask about: show answers
The new departure time If you need to change gates Compensation for the delay
Situation: You are at a clothing store and want to buy a dress. Ask about:
Sizes available, Price and If they have it in a different color
What do these words mean?
Receipt
Price Tag
Exchange policy
Fitting room
Situation: You are lost in Miami and need to ask for directions. Ask how to get to:
Coffe shop
Cinema
Bank
The immigration officer wants to check your luggage. Answer their questions:
Officer: Are you bringing any food or restricted items?
Officer: Can you open your suitcase, please?
Officer: Do you have anything to declare?
You are feeling nervous at immigration, and the officer notices it. They ask why you are anxious. How do you respond?
"This is my first time traveling alone, and I’m a bit nervous. But I have all my documents ready."
You’re feeling seasick and need medicine. Ask for help at the ship’s medical center or reception.
"Excuse me, I’m feeling seasick. Do you have any medicine or advice to help me feel better?"
You lost your room key card and need a new one. Go to guest services and explain the situation.
"Hi, I lost my key card. I’m staying in cabin 324. Can I get a new one, please?"
You try to take a shower, but there is no hot water. Call the front desk and explain the issue.
"Hi, I’m staying in room 215, and there’s no hot water in the shower. Could you send someone to check it?"
Your bill includes a dish you didn’t order. Politely ask the waiter to correct it.
"Excuse me, I think there’s a mistake on my bill. I didn’t order this dish. Could you check it, please?"
You want to buy a souvenir, but it’s too expensive. Ask if there’s a discount.
"Hi, I love this souvenir, but it’s a bit expensive. Do you offer any discounts?"
The agent asks if you want to add extra insurance. You’re not sure if it’s necessary. Ask for more details.
"Could you explain what the insurance covers and if it’s really necessary?"
The car breaks down while you’re on the road. Call the rental agency for assistance.
"Hi, the rental car broke down on the highway. Can you send assistance, please?"
A person who helps passengers on a plane.
Flight attendant
Where do you go to get your suitcase after landing?
Immigration
Baggage claim
Boarding gate
