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Game 2 Achievers
Game Code: 2247419
English
22
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achievers 8 unit 8 lesson 2
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You are a sales assistant in a furniture shop. A customer is calling, answer the phone.
Example: Hipermueble Furniture, John Wilson speaking. How may I help you?
10
What does 'put someone on hold' mean?
If you put somebody on hold while talking on the phone means you keep him/her waiting.
10
You are talking to a customer on the phone. Ask if he/she needs additional help.
Can I help you with anything else today?
10
Complete this sentence with the right verb: 'The zip on this bag is ___________. I can't open or close it.'
STUCK
10
Say a synonym for the verb 'say sorry' in the following sentence: 'He said sorry for being rude.'
He apologised for being rude.
10
What does 'to be given a refund' mean?
If you are given a refund, it means that an amount of money is given back to you, especially because you are not happy with something you have bought.
10
Complete this sentence with the right verb: 'The shirt I bought is ___________. Look! There's a grey mark on the back.
STAINED
10
A regular customer at your restaurant is very disappointed with your service. The waiter was very rude and lazy. Say something to calm her down.
Examples: We apologise for the inconvenience. // We are very sorry that...// We are looking into the matter.
10
What do you do when you end a phone call?
You hang up.
10
What does ASAP stand for? Example: I would be grateful if you would investigate the matter ASAP.
AS SOON AS POSSIBLE
10
What's the name for the small, round object that you push through a hole to fasten clothes?
BUTTON
10
End your complaint letter saying in other words that: you wait with pleasure for their reply.
I look forward to hearing from you soon.
10
Think of something COLD.
ice, popsicles, winter, air conditioners...
15
Think of something GREEN.
frogs, grass, plants, olives, cucumbers, grapes...
15
Think of something FAST.
roller coasters, cars, cheetahs, airplanes...
15
Think of something WET.
tongues, soup, soap, rain...
15
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