A value stream is the set of actions that take place to add value to a customer from the initial request through realization of value by the customer
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What are the 4 steps of PDSA?
Plan, Do, Study, Act
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What are the 5 principles of lean thinking?
value, value stream, flow, pull, and perfection
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What is the defect standard of 6 sigma?
3.4 defects per million opportunities
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What is Gap 1 in the SERVQUAL method?
Gap between management perception an customer's expected service
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What is a safety hazard?
Safety Hazard means a situation or circumstance the holder determines to be a potential source of harm to workers like naked cables, wires on the floor etc
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what is a physical hazard?
Physical hazards are factors or conditions within the environment that can harm your health like noise, temperature, radiation
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what is comparative greenwashing?
When a company compares its product to a more environmentally damaging alternative rather than addressing its own shortcomings
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What are the 3 Ps of environmental quality management
People, Planet, Profit
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Give three reasons why management companies focus on Environmental quality management
Meet legal obligations, Improve resource efficiency Reduce waste Drive down costs, Gain stakeholder and customer trust, new bus opps
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What is the name of the ISO framework that focuses on environmental management?
ISO 14001
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Give 3 that initiatives can help in addressing environmental management
