Bammboozle Games 1 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 7 Public

CZ World Games

Study Slideshow

What are the 3 things every customer wants?

To be Listened, Understood and to get a solution

15

What is the #1 skill you need as a customer service representative?

What do you think?

15

What is the difference between Empathy and Sympathy

Sypmathy is understanding the situation, but Empathy is placing yourself on the other people's situation

15

What is an easy way to de-escalate a tense situation.

Let the client vent and then reassure the solution in a kind manner

15

What is more important, the tone of voice or what is being said?

Both are important but the tone of voice is 60% of the communication during the call.

15

What % of consumers are more likely to make another purchase after a positive customer service experience

89%

15

What is rapport?

The emotional conection or bond between two people that are on syntony on the message that is being transmitted

15