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Which type of aircraft equips with double aisle?
Wide body aircraft
What is a special cot attached to the wall for the baby?
Baby Bassinet
Lavatory is a UK word for a room with a toilet in it, How can we call in US term?
Toilet
Which part of aircraft for cargo section located under the cabin?
hold
How can we call "The front end of the aircraft"?
Nose
Where is the room for the pilot sits and control an aircraft?
Flight deck/ cockpit
Which part of aircraft work for generate lift to hold aircraft in the air?
Wing
What is the most importance factor of creating the first impression?
Body Language 55%
In stead of saying hello, what should we say?
Good morning, Good Afternoon, Good evening
Instead of saying passenger, what should we say?
Customer
Instead of saying "give me a moment", what should we say?
I will return shortly.
Instead of saying "Anything else", What should we say?
Another selection perhaps.
Instead of saying "What do you need", what should we say?
How may I best assist you?
What are the premium class cabins?
First Class and Business Class
How can we call the airline that provide the traditional services to the customer?
Full service Carrier
Who has responsibilities for passenger check in?
Check in staff
