What is conflict?
List 5 sources of conflict.
Explain what is the concept of arbitration.
Differentiate between strike action and work to rule
List three ways employees try to get the upper hand in conflict.
Explain how biasness causes conflict in a work place.
Discuss any two sources of conflict.
Explain what is negotiation
How can management avoid conflict in the workplace?
Express your view on which method of action you will take as an employer to gain upper hand in conflict.
Explain work to rule
What is picketing?
