What do you need to do BEFORE you start DMing?
Make sure you have access to an admin account: Daniel.flynn@britishcoucil.org Jessica.so@britishcouncil.org.co Daniel.Johnston@britishcouncil.org
People have to contact you specifically Teams if they have a problem
False
If you have cover in advance and email for volunteers, what should the deadline be?
Trick quesiton - it depends!
What do you do if someone calls in sick less than 24 hours before the class?
Go to sub, use name picker, call sub ASAP, share materials, poss send out email for volunteers in case
Who do you include in the sub calendar invite and what colour is it?
CO-TMT@britishcouncil.org COCSFront@britishcouncil.org.co The person covering and the person being covered - it's GREEN
What happens in an online class when there is no sub available?
The teacher DM has to teach. If you are not a teacher, (e.g. ops) we will have to arrange a make up class
What happens if there's no sub, you're not in the branch, and no one can cover
If you are unable to make it to the class within 30 minutes and there is no sub teacher, we will have to offer students a make-up class
If there's an issue with a corporate class, who can you contact in CS?
Nydia
Do you need to resolve customer complaints?
No - pass this to academic management / Natalia Jimenez
What happens if a student needs a speaking test?
You do it ;-) If you can't, arrange time you can or with the next DM
Which 2 weeks are there no one from the academic management team around during summer and who do you contact instead?
weeks 3 and 4 - Milton and Zoltan
What do you do if a sub tells you they can't cover because they have another appointment / something planned?
Let Liliana know but you don't need to say anything to the sub, that's not fair on you. You'll have to speak to the altnerative sub. DM if no sub
