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Individual
A single person. Each person has distinct characteristics, personality traits and is unlike anyone else and this is shaped by many factors.
Group(s)
A collection of people who interact with, and influence one another over a period of time. They usually share a common interest, purpose or goal.
Culture
The shared products of the human group; these products may include physical objects and beliefs, values and shared behaviours.
Leader
An individual who guides or directs others by showing them the way, or by telling them how to behave.
Norm
A standard or pattern of behaviour that is considered normal in a particular society.
Conflict
A disagreement between individuals or groups based on a clash of ideas, principles, beliefs or personalities.
Conformity
Modification of individual behaviour resulting from group influences; action in accordance with specified standards or authority.
Cohesiveness
Unity; state of sticking together or having consistency.
Power
An individual’s or groups ability to do something or bring about change.
Case Study
A primary research method in which the data collected are in raw format and have not been gathered and written by another party.
Mediation
A method of conflict resolution that is carried out by an unbiased individual who works with the disputing parties to help them improve their communic
