How do we start the email if we don't know the name of the person you are writing to
Dear Sir or Dear Madam
How do we refer to a married woman ?
Dear Mrs + surname
How do we refer to an unmarried woman ?
Dear Miss + surname
How do we refer if we don't know if the woman is married or not ?
Dear Ms + surname
Where do we write about the purpose of our email - opening, body or closing ?
Opening
In semi-formal email do we use direct or indirect questions to ask for information ?
Indirect
"What are the dates and times of the next course ?" Make this question a formal one.
Could I ask about the dates and times of the next course ?
In which part of the email do you ask for a reply ?
Closing
"Write back soon." Change this sentence into a more polite and formal style.
I look forward to receiving your reply soon. I hope to hear from you soon.
When do you close your email with " Yours faithfully " ?
If you start your email with Dear Sir or Madam
Formal: ask for information
I am writing to request...
Formal: say you are sorry
I am writing to apologise...
Formal: say you are unhappy/ not satisfied
I am writing to express my dissatisfaction with ...
Formal: say you want to know about something
I am writing with regard to...
Formal: you are going to say something
I am writing to inform...
Yours faithfully or sincerely?
'Yours sincerely' is when you know the name and title of the person .'Yours faithfully' is if you don't know the person's name.
