Dear Sir/ Madam / Manager / To whom it may concern
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How to express our complaint in a polite and respectful way?
Modal verbs (should, would, could)
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What does the Introductory Paragraph contain?
what the issue is
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Facts or emotions?
Facts
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What structures ate used to be less direct and more formal
Passives
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Reason for writing phrasas
I am writing to … I am writing with regard to … I am writing on behalf of …
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How to ask politely?
indirect questions
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Closing phrases
If you require any further information, please do not hesitate to contact me. I look forward to hearing from you. Please contact me if you have any further qu
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Do we use phrasal verbs?
No
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Structure?
1. Salutation 2. The Introductory Paragraph 3. The body 4. Closing paragraph
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What does the main body contain?
Complaint 1 and justification Complaint 2 and justification Complaint 3 and justification
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What does the Closing paragraph contain?
Suggested action to be taken
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“Yours sincerely” or “Yours faithfully”?
“Yours sincerely”when you know the recipient or address them by name “Yours faithfully” when not
