What would you say if you missed the person's name?
I'm sorry. I dind't catch your name.
What would you say if you couldn't hear the caller very clearly?
You're very faint. Could you speak up, please?
What would you say if someone is speaking too fast?
Could you speak more slowly, please?
What would you say if the line is not good?
I'm sorry, I din't catch your name.
I'm sorry, the line is very bad.
Could you speak more slowly, please.
You're very faint. Could you speak up.
What would you say if you wanted to be sure you had written a name correctly?
Could you spell it for me, please?
What would you say to inform a client that they cannot make a reservation?
Sorry, but unfortunately, the hotel is fully booked for those days.
What would you say if you missed the client's name?
Could you speak more slowly, please.
I'm sorry, I din't catch your name.
Hold the line, please.
You're very faint. I'll call you back.
Say 3 ways to apologize and turn down a reservation.
Teacher
What would you say to a customer that has to wait on the phone?
Please, hold the line.
How woul you ask to the customer for his credit card number?
Teacher.
Say 3 questions that a receptionist may ask a customer when making the booking
Teacher.
