Book 5 - Lesson 18 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

English 12 Public

Telephone conversations

Study Slideshow

1- The caller asks for you. Indicate that you're on the line.

-Speaking

15

2-Ask for your caller's name.

-Who's calling, please?

15

3-The phone is ringing. Answer it.

-Oxford, 26431, Cambridge Hotel. Good morning.

15

4-Ask the switchboard operator to connect you with someone.

-Could you put me though to... please?

15

5-Ask when the person you want to speak to will be available.

-When can I reach him/her?

15

6-Tell the caller your boss isn't in the office.

-I'm sorry, he/she is not here at the moment.

15

7-Give the caller the number of the Personnel office.

-It's extension 291.

15

8-Ask the caller to wait.

-Hold the line, please.

15

9-Name the person you want to speak to.

-May I speak to... please?

15

10-Let your caller know you couldn't understand his/her name.

-Sorry. I didn't catch your name.

15

11-Ask if the caller wants to leave some information for someone.

-May I take a message?

15

12-End the call politely.

-Thank you for calling. Goodbye.

15