a computer system stopped working... failure / go down
go down
Something stops working... failure / go down
failure
a problem which stops something working... fault / defect
fault
a problem which stops something working as well as it should... fault / defect
defect
harm to something or someone... damage / injury
damage
physical harm to somebody... damage / injury
injury
a problem is dealt with and fixed... resolve / complaint
resolve
someone says there is a problem with something... resolve / complaint
complaint
a company gives customers their money back... refund / recall
refund
a company asks customers to bring a product back... refund / recall
recall
you understand something in a different way from what is meant... misunderstanding / mistake
misunderstanding
you do omething in the wrong way... misunderstanding / mistake
mistake
