What is the difference between the concierge and doorman/bell person?
Concierge help guests with tickets to shows, bookings at or advice on local restaurants, etc. Doorman,the unofficial greeters help guests with baggage etc.
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banana
Go to last place!
Oops!
magnet
Take 20 points!
Okay!
fairy
Take points!
5
10
15
20
25
baam
Lose 15 points!
Oops!
15
What type of room is this?
Single
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15
What service is this?
Laundry service
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15
What type of room is this?
Family
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15
What service is this?
Bell boy/bell service
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lifesaver
Give 25 points!
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seesaw
Swap points!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
Oops!
trap
No points!
Oops!
magnet
Take 10 points!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 25 points!
Oops!
15
What service is this?
Room service
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15
Is an ICT based system that handles sales throughout a businesses operation wherever guest contact is made. Linked to cashier or service points. Also linked with an operations food and beverage services.
Point of Sale (POS)
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15
List 3 roles of Housekeeping department?
Housekeeping department
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15
List 3 of FOM responsibilities and duties?
FOM
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15
What type of room is this?
Double
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15
This area of an Hotel is usually considered to be the hub or nerve centre of the operation coming into contact with every guest and as such, will operate 24 hours a day, 7 days per week throughout the year.
Rooms Division
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15
What type of room is this?
Twin
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15
Give 3 examples of room based technology
Electronic locking systems Climate control & energy management Fire alarm and security systems Minibars & safe deposit boxes Phone systems Interactive entertain