A hotel system is used to manage the guest stay in house and linked to the reservation system
PMS
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15
What is the difference between the concierge and doorman/bell person?
Concierge help guests with tickets to shows, bookings at or advice on local restaurants, etc. Doorman,the unofficial greeters help guests with baggage etc.
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15
What type of room is this?
Twin
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15
What service is this?
Bell boy/bell service
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15
This area of an Hotel is usually considered to be the hub or nerve centre of the operation coming into contact with every guest and as such, will operate 24 hours a day, 7 days per week throughout the year.
Rooms Division
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15
Is an ICT based system that handles sales throughout a businesses operation wherever guest contact is made. Linked to cashier or service points. Also linked with an operations food and beverage services.
Point of Sale (POS)
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15
Give 3 examples of room based technology
Electronic locking systems Climate control & energy management Fire alarm and security systems Minibars & safe deposit boxes Phone systems Interactive entertain
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trap
No points!
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fairy
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5
10
15
20
25
shark
Other team loses 20 points!
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thief
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25
15
Head housekeepers need to have many skills, give 3 main skills