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Teams
Name
Score
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15
×
A client wants to negotiate their subscription rate and does NOT have an assigned CSM. What is the correct next step?
Assign the case to the Rate Escalations queue for Rapid Success
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Check
Okay!
Check
15
×
Who must submit a bank account change request for a Storable Payments account?
The Payrix account holder/admin
Oops!
Check
Okay!
Check
15
×
Clients / facility managers can adjust their tenants mass email preferences directly on their behalf?
False
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Check
Okay!
Check
15
×
A client says, âI need to update the credit card on file for our software subscription.â How should this be classified?
Billing-related request
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Check
Okay!
Check
15
×
Which queue should the case be transferred to for API requests?
Product Support queue
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Okay!
Check
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thief
Give points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 10 points!
Okay!
×
lifesaver
Give 25 points!
Oops!
15
×
What is the correct email for directing employment-related inquiries to People Operations?
popssharedservices@storable.com
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Check
Okay!
Check
15
×
What should you provide first when a client asks how to set up SMS for their facility?
The SMS registration link
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Okay!
Check
15
×
Where can a client find Storableâs cybersecurity and compliance information?
Storable Trust & Security Portal at https://trust.storable.com
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Check
Okay!
Check
15
×
Where can an agent verify if a customer is signed up for Storable Digital Marketing services?
Salesforce account under the Assets section
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Check
Okay!
Check
×
lifesaver
Give 20 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
A client asks for help creating a facility map for a new property. What is the correct process?
Create a case, include the number of units and FMS link in an internal comment, and assign to Sales Support Email Queue
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Check
Okay!
Check
15
×
Which time frame is most commonly associated with monthly payment processor (statement) fee deductions in Storable Payments 2.0?
5th - 10th
Oops!
Check
Okay!
Check
×
heart
Other team wins 10 points!
Oops!
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 25 points!
Oops!
×
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