Professional Communication for PL | Baamboozle - Baamboozle

True or False: The subject line in an email is optional and can be left blank if the content of the email is straightforward.

False

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Why is it important to be patient and respectful when someone is talking?

Because it allows the person to finish speaking and shows that you value their thoughts and feelings

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monster

Reset all scores!

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seesaw

Swap points!

Okay!

gift

Win 25 points!

Okay!

lifesaver

Give 15 points!

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True or False: If you lose a customer once, you most likely lose them for life.

True

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eraser

Reset score!

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shark

Other team loses 25 points!

Okay!

fairy

Take points!

banana

Go to last place!

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True or False: It is important to self-monitor the volume of your voice.

True

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True or False: using informal language and slang is acceptable in the workplace emails as long as the message is clear.

False

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Why is it important to have appropriate Telephone Skills at Work?

So your company doesn't lose customers and therefore lose money

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Appropriate or Inappropriate: You need to have politeness when talking to customers: Maintain a courteous tone throughout the conversation

Appropriate

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trap

No points!

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seesaw

Swap points!

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rocket

Go to first place!

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lifesaver

Give 15 points!

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True or False: How you say something matters.

True

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What is verbal communication?

Communication with words that you speak

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In an email, what does "Cc:" stand for?

Carbon Copy

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Appropriate or Innappropriate: When speaking to a customer you do not need to speak clearly: You can whisper and talk with your head down.

Inappropriate

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What should you do when someone is talking?

Repeat what they said or share your own thoughts

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True or false: leaving a note that says "I need off work Friday" is an appropriate way to communicate in writing to your boss.

False

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