Professional Communication for PL | Baamboozle - Baamboozle

Appropriate or Inappropriate: You need to have politeness when talking to customers: Maintain a courteous tone throughout the conversation

Appropriate

Oops!

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Okay!

Check

boom

Lose 50 points!

Oops!

star

Double points!

Okay!

fairy

Take points!

banana

Go to last place!

Oops!

True or false: Emails, when written with proper etiquette and without slang, are an appropriate way to communicate at your work.

True

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Okay!

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Why is it important to ask questions when you don't understand something?

To help you understand better and keep the conversation going

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banana

Go to last place!

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rocket

Go to first place!

Okay!

gift

Win 20 points!

Okay!

thief

Give points!

Why is it important to be patient and respectful when someone is talking?

Because it allows the person to finish speaking and shows that you value their thoughts and feelings

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Okay!

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monster

Reset all scores!

Oops!

gift

Win 25 points!

Okay!

fairy

Take points!

banana

Go to last place!

Oops!

True or False: using informal language and slang is acceptable in the workplace emails as long as the message is clear.

False

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True or False: The subject line in an email is optional and can be left blank if the content of the email is straightforward.

False

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What are some ways to show that you are a good listener?

Looking at the person talking and not getting distracted

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seesaw

Swap points!

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shark

Other team loses 15 points!

Okay!

fairy

Take points!

baam

Lose 10 points!

Oops!

True or false: The same rules apply to emailing your boss as texting with a friend.

False

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Appropriate or Inappropriate: When answering the company phone is it important to listen: Pay attention and don't interrupt the customer.

Appropriate

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What is nonverbal communication?

The act of conveying information without the use of words usually through facial expressions, gestures, body language, tone of voice

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Appropriate or Inappropriate: When answering the phone at work, use a warm greeting: Start the call with a friendly "Hello" and your name.

Appropriate

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Okay!

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True or False: Including personal information or stories about yourself in professional emails can help build a more friendly and approachable tone

False

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Okay!

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