Customer Service Scenarios | Baamboozle - Baamboozle

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Score

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15

A regular customer says, “Make my sandwich how you made it last time,” but you’ve never served them.

Oops!

Check

Okay!

Check

15

A customer says they “always get a free cookie” because they come in often.

Oops!

Check

Okay!

Check

boom

Lose 50 points!

Oops!

star

Double points!

Okay!

shark

Other team loses 25 points!

Okay!

baam

Lose 25 points!

Oops!

15

A big app order is due for pickup in 3 minutes, but the store is busy.

Oops!

Check

Okay!

Check

15

You make a sub on Italian Herbs & Cheese, but the customer says they asked for Honey Oat.

Oops!

Check

Okay!

Check

15

A teen customer asks if they can have a “sample bite” of a sandwich before deciding.

Oops!

Check

Okay!

Check

25

A teen employee is working the register alone and a line begins forming. Someone in the back of the line starts complaining.

Oops!

Check

Okay!

Check

lifesaver

Give 25 points!

Oops!

seesaw

Swap points!

Okay!

fairy

Take points!

5

10

15

20

25

baam

Lose 10 points!

Oops!

15

A customer asks for “a LOT of pickles,” and when you add more they say, “No, way more than that.”

Oops!

Check

Okay!

Check

15

Customer asks for six different sauces, but complains you put them in “the wrong order.”

Oops!

Check

Okay!

Check

20

A customer asks for extra cheese, extra bacon, extra guac—but then complains the price is “way too high.”

Oops!

Check

Okay!

Check

20

You’re out of meatballs, and a customer came in specifically for a meatball sub.

Oops!

Check

Okay!

Check

trap

No points!

Oops!

magnet

Take 20 points!

Okay!

gift

Win 25 points!

Okay!

lifesaver

Give 20 points!

Oops!

15

A customer says they ordered a combo meal, but the fries are missing. How would you handle?

Oops!

Check

Okay!

Check

20

A customer ordered a coke, but they got a sprite and they tried to return it after already drinking half of it.

Oops!

Check

Okay!

Check

20

The customer keeps sighing loudly and rushing you as you assemble the sub.

Oops!

Check

Okay!

Check

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