This caller said, โI accidentally marked the wrong customer as having moved out two weeks ago and just realized that now. Can you help me fix that?โ What would be a reason that you wonโt be able to undo the process?
The move out was done more than 5 days
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15
Where would a customer go to change the tenant rate for multiple people in Sitelink Web Edition?
Company > Edit Rent
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15
To confirm a tenant was moved out, verify by:
Navigate to the Adjustments Tab, followed by Moved Out Accounts.
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monster
Reset all scores!
Oops!
rocket
Go to first place!
Okay!
gift
Win 5 points!
Okay!
banana
Go to last place!
Oops!
15
If a customer calls in with an existing case that is still open and within your scope, how would you handle the call?
Assist the customer, and close the case once resolved
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15
How do you confirm a move-out was reversed?
Navigate to the Operations Tab followed by the Payments screen
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15
Is there a way the move-in process can be reversed?
NO
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5
Your backlog in Salesforce should be empty by the end of the day.
True
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boom
Lose 50 points!
Oops!
fairy
Take points!
5
10
15
20
25
rocket
Go to first place!
Okay!
lifesaver
Give 20 points!
Oops!
15
How do you see the Move Ledge to Another Tenant Button?