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20
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What factors can lead to a destructive conflict situation?
Lack of flexibility / Personal grudge / Unresolved conflict can be poisonous to the company
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20
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What is assertive communication?
telling people your needs or ideas clearly and directly
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20
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What are the 2 characteristics of a passive communicator?
do not stand up for what is best for you / do not let other people know what you need or want / let other people decide what is best for you
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20
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In what situation an economic conflict would happen?
When resources are scarce
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20
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What is a constructive conflict?
encourage the expression of dissenting opinions in a healthy manner.
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seesaw
Swap points!
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star
Double points!
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gift
Win 15 points!
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banana
Go to last place!
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20
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What is a destructive conflict?
Environment that do not allow open methods of exchanging ideas which leads to negative outcome.
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20
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When you use _____ communication, you stand too close to people, and talk too loudly or shout.
Aggressive
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25
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What is the type of conflict here?
Destructive
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20
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When you use _______ communication, you always look at the floor and your feet while mumbling.
Non-assertive / Passive
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15
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Name the categories of assertiveness.
Refusal, Expressive, Request
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banana
Go to last place!
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star
Double points!
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shark
Other team loses 10 points!
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baam
Lose 20 points!
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baam
Lose 5 points!
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seesaw
Swap points!
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fairy
Take points!
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25
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banana
Go to last place!
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20
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In what situation a power conflict would happen?
When the higher authorities take too much control
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20
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What are the 2 characteristics of an aggressive communicator?
want to win at any cost / are pushy / put down other people / don’t listen to or respect other people’s feelings or ideas
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20
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When you use ______ communication, you speak clearly, as well as listen to others with interest.
Assertive
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