Team 1
0
Team 2
0
Teams
Name
Score
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×
lifesaver
Give 20 points!
Oops!
×
gift
Win 15 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 15 points!
Oops!
20
×
Answering a customer complaint (ODAC or BLADE, why?)
ODAC
Oops!
Check
Okay!
Check
×
heart
Other team wins 5 points!
Oops!
×
star
Double points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
When should you use the ODAC method?
Formal correspondence.
Oops!
Check
Okay!
Check
15
×
Modern style - I acknowledge receipt of the invoice.
Thank you for the invoice.
Oops!
Check
Okay!
Check
20
×
Responding to a request from vendor you know well and have been dealing with for 5 years (ODAC or BLADE, why?)
BLADE
Oops!
Check
Okay!
Check
10
×
What is the benefit of using the BLADE structure?
Friendly. Direct. Efficient.
Oops!
Check
Okay!
Check
10
×
What is the benefit of using the ODAC structure?
Polite. Formal. Structured.
Oops!
Check
Okay!
Check
15
×
What should you include in the opening part of an OPAC email?
Who you are / why you are writing / why writing to them specifically / previous or future decisions / previous or future work
Oops!
Check
Okay!
Check
20
×
Sending information to a new vendor (ODAC or BLADE, why?)
ODAC
Oops!
Check
Okay!
Check
20
×
Refusing a client's request (ODAC or BLADE, why?)
ODAC
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
gift
Win 10 points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 15 points!
Oops!
15
×
Can you name 3 out of the 6 Cs of email writing?
CLEAR, COHERENT, CONCISE, COURTEOUS, COMPLETE, CORRECT
Oops!
Check
Okay!
Check
20
×
Saying 'no' to a colleague (ODAC or BLADE, why?)
ODAC
Oops!
Check
Okay!
Check
15
×
Rewrite as a suggestion: Meet at 1pm instead of 2pm? (THINK)
Do you think we could meet at...
Oops!
Check
Okay!
Check
15
×
What does BLADE stand for?
Bottom Line, Action, Details, Extra
Oops!
Check
Okay!
Check
×
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