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monster
Reset all scores!
Oops!
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magnet
Take 20 points!
Okay!
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rocket
Go to first place!
Okay!
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baam
Lose 20 points!
Oops!
10
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What is the benefit of service language from frontline staff?
Increasing sales, Get access to a wider market, and build the brand loyalty
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10
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Instead of saying passenger, what should we say?
Customer
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10
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What are the premium class cabins?
First Class and Business Class
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10
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In case of losing the baggage on arrival, who should passenger contact?
Baggage claim staff
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10
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Which type of aircraft equips with double aisle?
Wide body aircraft
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10
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In stead of saying hello, what should we say?
Good morning, Good Afternoon, Good evening
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5
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Lavatory is a UK word for a room with a toilet in it, How can we call in US term?
Toilet
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seesaw
Swap points!
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shark
Other team loses 25 points!
Okay!
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gift
Win 20 points!
Okay!
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thief
Give points!
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25
10
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What is a special cot attached to the wall for the baby?
Baby Bassinet
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10
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Instead of saying "Anything else", What should we say?
Another selection perhaps.
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10
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What should the face of male staff be?
Clean Shaves
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10
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What is the most importance factor of creating the first impression?
Body Language 55%
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thief
Give points!
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25
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magnet
Take 15 points!
Okay!
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gift
Win 20 points!
Okay!
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baam
Lose 25 points!
Oops!
10
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Instead of saying "What do you need", what should we say?
How may I best assist you?
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15
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How can we call "The front end of the aircraft"?
Nose
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