Team 1
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Team 2
0
Teams
Name
Score
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5
×
What can you say when the caller says "Thank you"?
My pleasure || You’re welcome
Oops!
Check
Okay!
Check
5
×
What can you say to offer help?
How may/can I help you? || What can I do for you?
Oops!
Check
Okay!
Check
×
trap
No points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 15 points!
Okay!
×
banana
Go to last place!
Oops!
10
×
How can you make a "No" answer softer?
I'm afraid...
Oops!
Check
Okay!
Check
5
×
What can you say to greet the caller?
Hello || Good morning. (Agency name) || etc.
Oops!
Check
Okay!
Check
15
×
What can you say if you don't know the answer?
I’ll just check with a colleague for you. || I’ll find out.
Oops!
Check
Okay!
Check
10
×
How can you ask for a recommendation?
Could you recommend me...?
Oops!
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Okay!
Check
5
×
What can you say to give your name to the caller?
You’re speaking/talking to ... || This is … || My name is …
Oops!
Check
Okay!
Check
5
×
What can you say to ask for help?
Can you help me?
Oops!
Check
Okay!
Check
5
×
What can you say to thank the caller?
Thank you. || Thanks for calling (agency name).
Oops!
Check
Okay!
Check
15
×
What are some other way to answer "Yes" to a question? Give 3 options.
Of course || Certainly || Absolutely
Oops!
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Okay!
Check
15
×
What can you say if you don't understand or didn't hear what the caller said?
Could you say that again? || Could you repeat that? || Sorry, could you please repeat that?
Oops!
Check
Okay!
Check
×
baam
Lose 25 points!
Oops!
×
gift
Win 5 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
5
×
What can you say to explain the reason why you're calling?
I'm calling about...
Oops!
Check
Okay!
Check
15
×
What can you say to check for more questions or if the caller still needs help?
Is there anything else I can do for you? || How can/may I help you?
Oops!
Check
Okay!
Check
×
lifesaver
Give 10 points!
Oops!
×
magnet
Take 25 points!
Okay!
×
gift
Win 25 points!
Okay!
×
banana
Go to last place!
Oops!
×
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Review
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