This is a number that denotes the count of any object.
Cardinal number
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10
Name the 2 number formats.
Cardinal and Ordinal numbers
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10
What information do you ask the customer is you received unverified caller in FIve9?
Email address or last name and zip code
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eraser
Reset score!
Oops!
rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
lifesaver
Give 25 points!
Oops!
5
This is a number that denotes the position or place of an object
Ordinal number
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10
It is the standard representation of producing sounds by oral representation.
International Phonetic Alphabet
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thief
Give points!
5
10
15
20
25
seesaw
Swap points!
Okay!
fairy
Take points!
5
10
15
20
25
lifesaver
Give 20 points!
Oops!
thief
Give points!
5
10
15
20
25
star
Double points!
Okay!
shark
Other team loses 25 points!
Okay!
lifesaver
Give 10 points!
Oops!
monster
Reset all scores!
Oops!
magnet
Take 15 points!
Okay!
rocket
Go to first place!
Okay!
thief
Give points!
5
10
15
20
25
20
Name all 7 metrics during grad bay.
QA, AHT, AWT, Upsells, Saves, Schedule Adherence and FCR.
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10
What is the QA target for skill component 1?
85%
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20
What sound is produced by placing the tip of your tongue at the back of your upper teeth, then let a tiny spurt of air? All members should pronounce the word correctly.
/t/ sounds
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15
What time is it in Manila if customer is calling from New York at 9:45 AM EST.
9:45 PM Manila time
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15
What do you call the body parts that aid in sound production?
Articulators
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25
How do we produce soft /th/ sounds. Provide an example of a word and all members should pronounce it correctly.
Place the tip of the tongue between the upper and lower teeth. Then, lightly blow air out of your mouth.
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25
How do we produce /f/ sounds? All group members must pronounce foxtrot.
Place your upper teeth on your lower lip and let air escape gently.
