Team 1
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Team 2
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Teams
Name
Score
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×
baam
Lose 20 points!
Oops!
×
seesaw
Swap points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
baam
Lose 10 points!
Oops!
15
×
When a customer is complaining, what would you do?
Talk over them making excuses
Remain calm and listen
Look around and try to get someone else to help
Tell them to 'go away'
Oops!
Show
Check
Okay!
Check
15
×
What would you do if a mistake has been made?
Say "it's not my problem"
Apologise
Laugh
Ignore the customer
Oops!
Show
Check
Okay!
Check
×
baam
Lose 20 points!
Oops!
×
star
Double points!
Okay!
×
gift
Win 5 points!
Okay!
×
baam
Lose 20 points!
Oops!
15
×
How would you view customer complaints?
A waste of valuable time
At least is gives you a chance to talk to the customers
An opportunity to improve service
As a pain in the backside
Oops!
Show
Check
Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
10 rings
3 rings
5 rings
7 rings
Oops!
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Check
Okay!
Check
15
×
Why is it important to make eye contact with a customer?
It shows them you are interested
It is professional
Because it's nice
Because you fancy them
Oops!
Show
Check
Okay!
Check
15
×
How is the best way to turn up to work?
In your old clothes
Smart and business like
In anything that fits
In your training gear
Oops!
Show
Check
Okay!
Check
15
×
Would I speak clearly and use language that the customer would understand?
Rarely
Often
Always
Sometimes
Oops!
Show
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
lifesaver
Give 20 points!
Oops!
15
×
What is important to do when talking to a customer over the phone?
Speak really slowly
Smile
Speak loudly
Have a laugh with the customer
Oops!
Show
Check
Okay!
Check
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Say "sorry I can't help"
Suggest alternatives in store
Laugh at them
Send them to the shop down the street
Oops!
Show
Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
It is professional
Because the customer likes talking
Because you like them
To show that you are listening
Oops!
Show
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 15 points!
Okay!
×
thief
Give points!
5
10
15
20
25
×
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