Call the person you were just speaking to and say that the conversation ended abruptly. Use the verb "cut".
I'm calling again because we were cut off. Or: I was cut off.
Oops!
Check
Okay!
Check
15
You tell the caller that the person he/she wants to speak to can't speak right now. Offer to take a message.
I'm sorry, ________ isn't available right now. Or: _____________ is on another line at the moment. May I take a message? Would you like to leave a message?
Oops!
Check
Okay!
Check
15
How do you connect a caller?
One moment, please. I'll put you through.
Oops!
Check
Okay!
Check
15
Spell your name and give your number and extension.
-
Oops!
Check
Okay!
Check
trap
No points!
Oops!
rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
thief
Give points!
5
10
15
20
25
15
Thank the person for his/her phone call and add something to let him/her know they can contact you again.
Thank you for calling. Please call back if you have any other questions. Or: Don't hesitate to call back if you need additional help.
Oops!
Check
Okay!
Check
15
How can you ask someone to repeat something?
Could you repeat that, please? Excuse me, I couldn't hear you. Could you say that again?
Oops!
Check
Okay!
Check
15
Tell the caller that the person he/she wants to speak to is not in the office or in Madrid at the moment.
_______________ is out of the office at the moment or out of town.
Oops!
Check
Okay!
Check
banana
Go to last place!
Oops!
rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
Oops!
15
Use your own ideas to say sorry for something the caller has complained about.
I apologize for the misunderstanding, the delay, inconvenience, etc.
Oops!
Check
Okay!
Check
15
The caller is worried that his/her message didn't get to the indicated person. Assure the caller that you'll give the message to that person.
Don't worry. I'll make sure he/she gets your message.
Oops!
Check
Okay!
Check
15
How do you answer the phone in the workplace?
Good morning, good afternoon, how may I help you? How can I be of help?
Oops!
Check
Okay!
Check
15
How do you ask a caller to wait a moment?
Please hold the line. Hold on, please. Your can also say "Please wait a moment". :)
Oops!
Check
Okay!
Check
15
Tell the caller that you can't hear him/her. Use the verb "break".
I can't hear you. You're breaking up.
Oops!
Check
Okay!
Check
15
Give your name and ask to speak to the person of your choice.
Hello, this is __________. I'd like to speak to ________.
